Returns & Exchanges – The Hexed Way
Not quite right? If your item isn’t faulty or defective, you’ve got 14 days from when it arrives to send it back for a refund or swap. If something’s not right, or you received the wrong item, let us know ASAP at sharon@hexedfashion.co.uk, and we’ll issue a full refund on receipt of the returned item.
We aim to process returns within 7 working days once your item reaches us—but during busy times (like holidays or launches), it might take up to 28 days. As soon as we’ve sorted your return or exchange, you’ll get a confirmation email sent to the one you used when you ordered.
Just make sure:
- Items must be unworn, unwashed, and in original packaging.
- Return shipping costs are on you, and we recommend using a tracked service.
- Original shipping costs are non-refundable (unless a faulty item)
- Once we receive your return, allow up to 5 business days for processing.
Exchanging for a new size or item?
We’ll check your return, confirm if we have what you need in stock, and email you once it’s on its way. If it’s sold out, we’ll offer a refund or help you swap it for something else you’ll love.
Refunds
We aim to process refunds within 5 working days and send it back to your original payment method.
Waiting on a Refund?
If your refund hasn’t shown up yet:
- Check your bank or payment method
- Contact your card provider—sometimes it takes a few days to show up
Still nothing? Hit us up at sharon@hexedfashion.co.uk and we’ll help out.
Holiday Returns – Extended Window
Shopping early for the Festive holidays? Anything bought from 1st November can be returned for a refund until 14 days after 25th December, or for an exchange/account credit up to 28 days after 25th December.
Thank you for supporting Hexed , where sustainability meets style.
Below you'll find all the details about our shipping process. If you have any questions, feel free to reach out to us via our contact us page here.
1. Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays). As a sustainable brand, we take care to minimise waste and overproduction. Some items may be printed-to-order, which could extend processing times. If that’s the case, we’ll notify you right away.
2. Shipping Rates & Estimates
Rates and delivery estimates are calculated at checkout and vary depending on your location and chosen shipping method.
|
Region |
Method |
Estimated Delivery |
Cost |
|
United Kingdom |
Standard Shipping |
3–7 business days |
£2.95 / Free over £55 |
| Europe | Standard Shipping | 6-10 business days | Not available yet |
| World wide | Standard Shipping | 7-21 business days | Not available yet |
Note: Delivery times may vary due to shipping carrier delays.
3. International Shipping
We will shortly be introducing European & International shipping. For International wholesale orders please click here
4. Eco-Friendly Packaging
In line with our values, all orders are packaged using recyclable, compostable, or reusable materials. We are proud to use suppliers who align with our sustainability mission.
5. Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can track your shipment via the link provided.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at sharon@hexedfashion.co.uk . We’ll work with the carrier to resolve the issue and ensure you’re taken care of.
7. Questions?
For any questions regarding shipping, delivery times, or eco-friendly packaging, please contact us. We're here to help!
Thank you for shopping sustainably with Hexed !